Returns & Refunds
Not happy?
We'll make it right.
Your satisfaction matters to us. If you're not completely happy with your order, we offer a hassle-free 30-day returns policy: no awkward questions, no hoops to jump through.
Hassle-Free Returns
Simple process, no awkward questions
Quick Refunds
Refunded within 5 working days
We're Here to Help
Friendly support every step of the way
Your Satisfaction Guaranteed
30-day satisfaction promise
Our Returns & Refunds Promise
30-Day Satisfaction Guarantee
You have 30 days from delivery to return any unopened product for a full refund. We want you to love your Cuprine products, and if you don't, we'll make it right.
Contact Us
Email hello@cuprine.com with your order number and reason for return.
Return Your Item
We'll send you return instructions and our returns address.
We Check It
Once received, we'll inspect your return within 2 business days.
Get Your Refund
Your refund is processed to your original payment method.
What Can Be Returned?
- Unopened products in original packaging
- Returns initiated within 30 days of delivery
- Products in resalable condition
Not Sure? Contact Us First.
Our team is happy to help you with any questions about returns before you send anything back.
Contact SupportWhat Can't Be Returned?
- Opened or used products (unless faulty)
- Returns requested after 30 days
- Sale items or gift cards
- Products not in original condition
Easy Returns
Simple, straightforward process
Fair & Fast
Quick refunds, no hidden fees
Secure Process
Your data is always protected
Customer First
Your satisfaction is our priority
Based in the UK
Local support, fast response
Need Help?
Our team is here for you.
hello@cuprine.com
Live Chat
Mon–Fri, 9am – 6pm GMT
We aim to respond within 24 hours
Thank you for choosing Cuprine. We appreciate your trust and support.